FAQ

Individual Relationship Counseling

Logistics

When you request a free 20 min consultation, we will confirm that that time is available and send you a consultation form to fill out. The consultation form gives us valuable information about what you are looking for in a therapist as well as lets us know what issues you are looking to address. We request that you fill this form out by no later than the evening before our consultation time. Filling out the form confirms the appointment on our end. If you do not receive a form please contact us and let us know so we can send you a new link. You also might check your spam folder for any emails sent to you by ReThink Therapy, PLLC.

Our office is conveniently located off of North Central Expressway, and Walnut Hill. Of course, if you are looking for online (Telehealth) our office is located in the comfort of your own home.

When insurance companies pay for therapy the insurance companies, not the therapist, dictate how long you can be in therapy as well as how we provide treatment, and that is not okay in our book! Not only that, but insurance require us to send in treatment plans every few weeks to determine if you are progressing in the way the insurance, not you or me, thinks you should be. This limits our ability as your therapist to treat you in the best, most ethical way possible.

There is parking located at the front of the building. 

First Time in Therapy

Not at all. People who ask for help know when they need it and have the courage to reach out. Everyone needs help now and then. In our work together, I’ll help you explore and identify your strengths and how to implement them to reduce the influence of the problems you are facing.

Your family might mean well, but if theyre anything like most families, they probably wont be able to hold in their advice, judgement or platitudes. (just try to relax my favorite!). A mental health professional knows how your mind works and can pay attention to the deeper meaning of your words, rather than getting lost on the surface meaning. Moreover, I can help you approach your situation in a new way– teach you new skills, gain different perspectives, listen to you without judgment or expectations, and help you listen to yourself. Furthermore, counseling is completely confidential. You won’t have to worry about others “knowing my business.”

A great question but a very difficult one to answer! The short answer is that therapy is over when you accomplished what you came to therapy to do. This could take a few weeks or a few years. The bad news is tha tproblems wont go away on their own, the good news is that therapy can help, although it takes some time. Lifelong issues cant be totally fixed in a couple of weeks, but this quote might help: The best time to plant a tree is 10 years ago, the second-best time is today! I want to get the most out of therapy.

Im so glad to hear that! The best thing to do is to get started! There is never a perfect moment to start, so there is no moment like the present! Beyond that, the best thing you can do is to commit to regular sessions so we can delve deep into whatever is troubling you.

First, schedule a complimentary 20-minute phone consultation.
Once you schedule your consultation, I will send you a brief questionnaire to complete before we chat.

It is important for me to get a better understanding of what brings you to therapy and answer any and all questions you might have.

We will talk briefly about what is bringing you in for counseling and answer any questions that you may have.

By the end of our call we both should know if we are a good therapeutic match, it is important that we both walk away feeling like therapy is going to help you reach your goals. If we decide we are a good fit, we will schedule your first appointment over the phone and then I will send you an email with a link to sign up for your own personalized client portal.

You will have your own personalized client portal where you will be able to schedule your appointments 24/7. You will have access to secure messaging with me in between sessions, and billing documents. All of the intake documents that you need to complete before your first session will be sent through your client portal, this saves us time and trees.

We will talk more in-depth about what brings you to therapy, why now? We will discuss your goals, so we know what road is the best one to take to get you to where you want to be. I will also ask you a bunch of questions to help me understand what makes you. When I am sitting in session, I think of it like I am weaving a big tapestry and am looking for the right colors to use and where there might be holes. As therapy goes on it is important to re-assess your goals to see how you are progressing and see if there have been things that come up that you would like to focus more on.

Let’s not kid ourselves, going to therapy is at times scary and hard. It is my hope that if you are feeling this way, we can talk about it. I get it I still get a little anxious sitting in my own therapist’s office. I have thoughts on the drive to her office like “what are we going to talk about” “If I tell her what I am doing, or thinking is she going to react in a way that is going to make me feel judged?” “Am I going to cry and have to pull myself together before going back to work”. All of these things are normal to think and feel but what I have learned I’m my own process and my process with others is it is important to show up to session even if you are a smidge anxious.

What Can I Expect?

Not at all. People who ask for help know when they need it and have the courage to reach out. Everyone needs help now and then. In our work together, I’ll help you explore and identify your strengths and how to implement them to reduce the influence of the problems you are facing.

Your family might mean well, but if theyre anything like most families, they probably wont be able to hold in their advice, judgement or platitudes. (just try to relax my favorite!). A mental health professional knows how your mind works and can pay attention to the deeper meaning of your words, rather than getting lost on the surface meaning. Moreover, I can help you approach your situation in a new way– teach you new skills, gain different perspectives, listen to you without judgment or expectations, and help you listen to yourself. Furthermore, counseling is completely confidential. You won’t have to worry about others “knowing my business.”

A great question but a very difficult one to answer! The short answer is that therapy is over when you accomplished what you came to therapy to do. This could take a few weeks or a few years. The bad news is tha tproblems wont go away on their own, the good news is that therapy can help, although it takes some time. Lifelong issues cant be totally fixed in a couple of weeks, but this quote might help: The best time to plant a tree is 10 years ago, the second-best time is today! I want to get the most out of therapy.

Im so glad to hear that! The best thing to do is to get started! There is never a perfect moment to start, so there is no moment like the present! Beyond that, the best thing you can do is to commit to regular sessions so we can delve deep into whatever is troubling you.

First, schedule a complimentary 20-minute phone consultation.
Once you schedule your consultation, I will send you a brief questionnaire to complete before we chat.

It is important for me to get a better understanding of what brings you to therapy and answer any and all questions you might have.

We will talk briefly about what is bringing you in for counseling and answer any questions that you may have.

By the end of our call we both should know if we are a good therapeutic match, it is important that we both walk away feeling like therapy is going to help you reach your goals. If we decide we are a good fit, we will schedule your first appointment over the phone and then I will send you an email with a link to sign up for your own personalized client portal.

You will have your own personalized client portal where you will be able to schedule your appointments 24/7. You will have access to secure messaging with me in between sessions, and billing documents. All of the intake documents that you need to complete before your first session will be sent through your client portal, this saves us time and trees.

We will talk more in-depth about what brings you to therapy, why now? We will discuss your goals, so we know what road is the best one to take to get you to where you want to be. I will also ask you a bunch of questions to help me understand what makes you. When I am sitting in session, I think of it like I am weaving a big tapestry and am looking for the right colors to use and where there might be holes. As therapy goes on it is important to re-assess your goals to see how you are progressing and see if there have been things that come up that you would like to focus more on.

Let’s not kid ourselves, going to therapy is at times scary and hard. It is my hope that if you are feeling this way, we can talk about it. I get it I still get a little anxious sitting in my own therapist’s office. I have thoughts on the drive to her office like “what are we going to talk about” “If I tell her what I am doing, or thinking is she going to react in a way that is going to make me feel judged?” “Am I going to cry and have to pull myself together before going back to work”. All of these things are normal to think and feel but what I have learned I’m my own process and my process with others is it is important to show up to session even if you are a smidge anxious.

Insurance

Therapy is an investment of your time, finances, and emotional energy, we are not here to wast any of those resources.

It is also one of the biggest investments you can make in yourself and your relationship. Compare the financial cost of short-term therapy to the possible long-term emotional costs of NOT seeking help: The benefits far outweigh the risks.

We do not participate with any insurance panels and are considered an out-of-network providers.

Bypassing insurance allows the flexibility and privacy for our clients. By not utilizing insurance We are not required to provide a mental health diagnosis, We also are able to keep your records completely secure and confidential.

There will be no diagnosis on your permanent health record, and no one will ever know you’re in therapy unless you tell them.

Marriage and Family counseling is not covered under most health insurance plans, regardless of whether or not a therapist is in-network with an insurance company.

For insurance to reimburse for counseling, the therapist must diagnose the client with a mental health disorder, and there is no reimbursable diagnosis code for marriage or family counseling.
The only way a therapist can bill insurance for marriage counseling is by assigning a mental health diagnosis to one partner and then submitting claims to the insurance company as if they are treating that person’s mental illness.

We provide courtesy billing for all our clients who request this service free of charge. What this means for you, as a client is that we will prepare and send all necessary documents to your insurance so you can either get reimbursed at the Out-of-Network rate (the amount varies from provider to provider, but is usually enough to buy yourself dinner-great self-care!) or the insurance company may choose to apply your session fee to your deductible.

Please be aware that in order for insurance to consider your claim they will need me to provide them with a Mental Health Diagnosis.

You can use pre-tax dollars. You can use your HSA or FSA plan to pay for therapy. This allows you to use your pre-tax**Please note that HSA accounts make it harder to get couples therapy covered, so check on that before you get started.

Speak with your tax preparer to see if you could deduct therapy expenses from your taxes as an out-of-pocket health expense.

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to provide a good faith estimate of expected charges for items and services to individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing, upon request or at the time of scheduling health care items and services.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.

Kaylin Hernandez

LMFT-A

Meet Kaylin

Aren’t you tired of being compared to the generations that came before or after you? Being judged and criticized for what you are or are not? Comparing, being compared, and never feeling like you are good enough.  I’ll admit, I’m guilty of this too. 

I grew up in a big, loud, and most of the time, chaotic Mexican family, I know what it’s like to be afraid to ask questions, to speak up,  and to try to do things differently. Because if I did, I would be faced with the question from everyone, including myself of, “who do you think you are”?

As the oldest in my family I always cared deeply for everyone (it was my job), and I forgot about taking care of myself, sound familiar?

In our families, which often carries in to our adult lives, we often struggled to feel seen or heard, and are made to feel like your emotions don’t matter, or they are just plain misunderstood. Which ultimately leaves us feeling like we’re alone in this big and sometimes terrifying world. That s**t is hard!

As a human (who happens to be a therapist) I recognize that the world I grew up in was vastly different than those around me, however, the emotions are almost universal.

Wether you are an adolescent or an adult, you are probably experiencing  significant changes and transitions in your life – and in case no one told you…Change is normal and you are not alone!

Through our work together I will support, empower, and walk with  you as you navigate this big, scary, fun, messy, and beautiful world.

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